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  • Version 2.4.8

    New features

    • The performance of the reporting dashboard has been drastically improved
    • Existing dashboard layouts will be reset as the inner workings of the dashboard have been redeveloped entirely

    Fixes

    • Multiple smaller fixes across the system

  • Version 2.4.7

    New features

    • Dialogs can now be exported as as images as well as Microsoft Excel files right from the dialog builder
    • Issues logged from the application are now logged to a new JIRA-Workspace
    • . Invites to the new workspace will be sent out in the upcoming days to the respective instance owners.

    Fixes

    • Multiple smaller fixes across the system

  • Version 2.4.6

    New features

    • The export of chat archives has been rebuilt from the ground up. You can now export arbitrary amounts of data without running into a timeout.
    • The opening hours for an organization can now be assigned individually per day

    Fixes

    • Multiple smaller fixes across the system

  • Version 2.4.5

    New features

    • A new tracking action has been added to the dialog builder allowing to track how often a specific path has been taken in your dialogs, giving you even more insights into your bot’s performance
    • Chatsessions that have been automatically assigned to an agent but the agent did not respond within a defined timeframe will now be redistributed to another available agent
    • To even out workload between your agents we are now making sure to calculate a rolling average of the workload of every individual to make sure chatsessions are assigned more fairly

    Fixes

    • Multiple smaller fixes across the system

  • Version 2.4.4

    New features

    • Added detailed info and improvement suggestions for your NLP-Engine model on the intent edit screen
    • Chat sessions can now be categorized by dynamic tags allowing to group chats in your archive
    • To ensure privacy compliance for specific countries, agent names can now be hidden from the chat list

  • Version 2.4.3

    New features

    • A new agent status option 'At Break' has been added

    Fixes

    • Side menu has been re-organized to reduce clutter. Please take a few moments to relearn the menu structure. We hope you'll find this new structure more useful

  • Version 2.4.2

    This release is focused on reliability and includes multiple stability related changes and bug fixes.

    New features

    • Added the ability to track report bugs directly from the admin interface. For this feature click on the "report bug" entry in the sidebar.

    Fixes

    • Multiple smaller fixes across the system

  • Version 2.4.1

    New features

    • Added a release notes banner: New features and updates will now be communicated via this release notes banner
    • Implemented chat-tester within dialog: Dialogs can now be tested directly in the dialog builder
    • Implemented testing environment: dialogs can now be tested using the dialog playground before being published to a user
    • Added "publish"-button to the dialog

    Fixes

    • Multiple smaller fixes across the system