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Version 2.4.8
New features
- The performance of the reporting dashboard has been drastically improved
- Existing dashboard layouts will be reset as the inner workings of the dashboard have been redeveloped entirely
Fixes
- Multiple smaller fixes across the system
Version 2.4.7
New features
- Dialogs can now be exported as as images as well as Microsoft Excel files right from the dialog builder
- Issues logged from the application are now logged to a new JIRA-Workspace
Fixes
- Multiple smaller fixes across the system
Version 2.4.6
New features
- The export of chat archives has been rebuilt from the ground up. You can now export arbitrary amounts of data without running into a timeout.
- The opening hours for an organization can now be assigned individually per day
Fixes
- Multiple smaller fixes across the system
Version 2.4.5
New features
- A new tracking action has been added to the dialog builder allowing to track how often a specific path has been taken in your dialogs, giving you even more insights into your bot’s performance
- Chatsessions that have been automatically assigned to an agent but the agent did not respond within a defined timeframe will now be redistributed to another available agent
- To even out workload between your agents we are now making sure to calculate a rolling average of the workload of every individual to make sure chatsessions are assigned more fairly
Fixes
- Multiple smaller fixes across the system
Version 2.4.4
New features
- Added detailed info and improvement suggestions for your NLP-Engine model on the intent edit screen
- Chat sessions can now be categorized by dynamic tags allowing to group chats in your archive
- To ensure privacy compliance for specific countries, agent names can now be hidden from the chat list
Version 2.4.3
New features
- A new agent status option 'At Break' has been added
Fixes
- Side menu has been re-organized to reduce clutter. Please take a few moments to relearn the menu structure. We hope you'll find this new structure more useful
Version 2.4.2
This release is focused on reliability and includes multiple stability related changes and bug fixes.
New features
- Added the ability to track report bugs directly from the admin interface. For this feature click on the "report bug" entry in the sidebar.
Fixes
- Multiple smaller fixes across the system
Version 2.4.1
New features
- Added a release notes banner: New features and updates will now be communicated via this release notes banner
- Implemented chat-tester within dialog: Dialogs can now be tested directly in the dialog builder
- Implemented testing environment: dialogs can now be tested using the dialog playground before being published to a user
- Added "publish"-button to the dialog
Fixes
- Multiple smaller fixes across the system